Section 1: AI Identity & Voice Options
What voice options are available for my AI Agent?
Your AI can be configured to use any of our 10 ultra-realistic voices: Alloy, Ash, Ballad, Coral, Echo, Sage, Shimmer, Verse, Marin, or Cedar.
How does the AI know what to say to my customers?
The AI follows a "Main Prompt" (which you can auto-generate by scraping your website) and a custom "Greeting." It uses advanced models to adapt its responses naturally while following your business rules.
Can the AI sound more creative or stick strictly to a script?
Yes, you can adjust the AI's "temperature" (how creative or calm it sounds) and its "max tokens" (how long it is allowed to speak per response) to perfectly match your brand's personality.
Section 2: Live Updates (Brain Bucket)
What is the "Brain Bucket" and how does it work?
The Brain Bucket is a highly-prioritized memory system injected directly into the AI's brain. It allows you to set urgent, real-time rules—like overriding a greeting for a specific Caller ID or adding a temporary out-of-office note.
How do I update the AI's instructions over the phone?
You don't need to log into the dashboard to make urgent changes. Simply call your AI's number from your admin phone and speak your secret activation phrase to unlock voice-command mode.
What happens after I say the secret phrase?
For security, the AI will immediately text and email you a 4-digit PIN. Once you read the PIN back to the AI, you will enter "Admin Mode," where you can tell the AI to add, replace, or clear its current Brain Bucket instructions.
Section 3: Call Forwarding & Routing
Can I automatically forward calls to my cell phone after hours?
Yes. You can enable a specific forwarding timeframe (e.g., 05:00 PM to 08:00 AM) where the AI stops answering and all calls ring directly to your designated forwarding number.
How do I route callers to specific departments or employees?
You can set up an "AI Transfer Directory." By listing names, departments, and their corresponding phone numbers or SIP addresses (one per line), the AI can intelligently transfer callers to the right place upon request.
Is there a way to instantly forward VIP numbers without the AI answering?
Yes. You can add specific phone numbers to your "Forward Whitelist." Whenever those numbers call, the system bypasses the AI and forwards them directly to you.
Section 4: Conversation Flow & Memory
Will the AI remember someone if they call back?
If the "Remember Past Callers" setting is turned on, the AI searches recent call logs. If a customer calls back within 30 minutes, the AI will welcome them back and ask if they are calling about their previous topic.
What happens if a customer interrupts the AI while it's speaking?
Our system features real-time interruption handling. If a caller starts speaking while the AI is talking, the AI will instantly stop, listen to the user, and generate a new response based on the interruption.
How does the system handle dropped or missed calls?
If a call drops with no conversation, you can enable the "Auto-text missed callers" feature. The AI will automatically text the caller to apologize for the missed call and ask how it can help.
Section 5: Notifications & Emails
How do I receive call summaries and transcripts?
After every call, the AI categorizes the interaction (e.g., Important Lead, Info, Trash) and emails you a smart summary, the caller's extracted contact info, and the full text transcript.
Can I get text messages for important calls?
Yes. By checking the SMS opt-in box on your dashboard, you will receive text messages for login verification codes, forwarded messages, and missed call alerts directly to your mobile phone.
Can the AI send emails directly to my customers?
Absolutely. The AI can send informational emails or appointment confirmations to callers while they are on the phone. You can also configure a custom "Customer Email Footer" that appends tracking links to these emails dynamically.
Section 6: Calendar & Booking Integrations
Can the AI book appointments for me?
Yes. If you link your Google Calendar, the AI can check your real-time availability and book appointments directly onto your calendar while talking to the customer.
Will the AI double-book me if I already have an event?
No. The AI checks both your primary calendar and its own AI-managed calendar to ensure there are no conflicts before confirming a time slot with the caller.
What happens if my calendar isn't connected but someone wants an appointment?
The AI will collect the caller's requested date, time, and reason, and use the "Send Appointment Request" tool to email you the details, including a convenient .ics calendar file attachment.
Section 7: Wallet & Paying
How do I pay?
It works like a toll pass. You put money in your wallet first. Each minute the AI talks uses a little of it. When your wallet gets low, your card fills it back up. No monthly fee.
What does a minute cost?
It depends on your plan: Receptionist is 25¢ a minute, Pro is 50¢ a minute, and AI3 is 75¢ a minute. You only pay when the AI talks. Calls under 15 seconds are free.
What happens if my wallet hits $0?
Your AI takes a break. If you set a forwarding number, calls ring your phone instead. As soon as your card fills the wallet back up, your AI wakes up and answers again.
Where do I see my money and calls?
Go to your dashboard and tap "Wallet & Billing." You will see your wallet balance, your calls, and every fill-up.
Can I turn off auto fill-up?
Yes. Go to your billing page and turn it off any time. You can also change how much your card adds.
Do I get my money back if I quit?
Yes. If you close your account, any unused wallet money is refunded when you ask. Just email us.